FG50 2000
Wales Fast Growth Fifty 2000
Company Profiles
1. Intapeople Ltd
IT recruitment consultants
Turnover growth 1997-99: 1432.4%
Intapeople was established in 1994 to address a perceived need for a specialist Information Technology recruitment consultancy in Wales. Since then, it has quickly built up a reputation for its efficiency and professionalism, developing a proven track record for supplying a cost effective and honest service to a wide range of market sectors throughout the whole IT arena.
Based in Cardiff, the business has invested heavily in building a range of services and developing specialist personnel to make IT integrated resourcing a reality. As a result, it has quickly become Wales’ largest IT recruitment consultancy, competing directly with several major players within the industry. Today, it provides solutions for a range of companies that include small software/web development houses as well as large blue chip conglomerates. In addition to this, Intapeople has been granted preferred supplier status to no less than fourteen ‘household name’ companies throughout the UK and Europe.
The success of the fastest growing company in Wales this year is based on a variety of factors. Foremost amongst these is a continuing commitment to exceptional levels of service for clients and candidates alike, building long-term mutually beneficial partnerships and understanding a client’s business in both current and future terms. One of Intapeople’s underlying aims has always been to help Welsh IT professionals remain in Wales, thus ensuring that clients have access to an increasing pool of highly skilled talent. This ethos has been a huge factor in the success of the business and continues to be an integral part of the company’s philosophy. It also believes its focus on one specific niche area – that of dealing exclusively with IT recruitment – has led to specialist knowledge of its market. This, along with considerable investment in the skills and knowledge of its employees, has provided Intapeople with the stability and consistency necessary to maintain its competitive edge.
Intapeople recognises that competition within its industry is set to escalate and become even fiercer. However, it remains confident that its unique approach will continue to fuel further growth. The company also believes that the competencies and capability of its staff will ensure that the business will continue to deliver on its vision, maintaining its position at the forefront of the information technology revolution, and continuing its phenomenal growth rate during the next few years.
2. Oasis Communication Services Ltd
Mobile telecommunications retailers
Turnover growth 1997-99: 1386.5%
Oasis Communication Services Ltd is active in one of the UK’s fastest growing markets, supplying telecommunications products and services, and offering products such as mobile phones, two way radios, photocopiers and fax machines to the commercial and consumer markets. Since its inception six years ago, the company has grown to achieve a turnover of over £2.2 million and a chain of fourteen retail outlets across the country.
The two people behind this successful homegrown business are Damian Cole - a local entrepreneur who quickly realised the marketing potential of mobile communications – and Dean Williams - an experienced sales director who has considerable experience in telecommunication sales management. Their entrepreneurial drive and business acumen has enabled the development of the company to be entirely self-financed with profits constantly re-invested in order to sustain growth. This was recently highlighted by the Gwent TEC business awards, which recognised Damian and Dean’s sales and marketing skills as being the best amongst the former county’s businesses. It is therefore not surprising that the mobile phone industry’s own independent watchdog have nominated Oasis as the top local retailer for providing customers with sound advice and best matching products to customer needs.
So where next for this entrepreneurial company that has achieved a second listing in the Wales Fast Growth Fifty? It is evident that this thriving business with a turnover that has soared by over 1300% in the last three years will continue to be a thorn in the side of many of the larger operators in South Wales. It may even prove to be a prudent acquisition for one of the industry’s major players in the coming years. Until then, it is clear that the ambitions of both directors are to develop the business further and sustain its phenomenal growth, building new links outside of Wales. For example, Oasis has just entered into an agreement to place mobile phone shops across the West Country, which will effectively double the size of the business and increase employment to around thirty people by the end of this month.
3. Ocean Resource Ltd
Engineering and design consultants
Turnover growth 1997-99: 509.9%
As one of Wales’ most innovative companies, the Chepstow-based Ocean Resource Ltd is a design and engineering consultancy committed to creating and developing some of the world’s revolutionary breakthroughs in technology for the offshore and sub-sea engineering industry. Currently employing over thirty skilled and qualified staff, it is recognised as the market leader in automated, unmanned sophisticated buoy systems and is carrying out development work for some of the largest gas and oil producers in the world.
In the past, the firm has been awarded a number of prestigious projects including the contract to design one of their Sea Nova platforms for the West Millom Field. This contract has not only resulted in the company designing the platform but also taking responsibility for finding a dock in which the platform’s construction will take place. After close inspection, Ocean Resource decided that Pembroke Dock would be most suited to the task, which reflects the company’s continued commitment to Wales.
More recently, the firm was invited to attend Offshore Europe 99 in Aberdeen, a conference that centred upon new technology in the industry and which was only open to those businesses considered to be at the cutting edge of innovation within the oil and gas industry. During this event, Ocean Resource shared a stand with Mentor Subsea (a subsidiary of the major American offshore engineering company J. Ray McDermott Group), with whom it has recently signed a joint marketing venture to promote the Sea Commander and Sea Producer buoy systems. This venture is already paying dividends, attracting interest from around the globe and being one of the major contributing reasons for the re-appearance of Ocean Resource as one of Wales’ fastest growing businesses.
4. V&A Holdings International Ltd
Innovative product manufacturer and marketer
Turnover growth 1997-99: 480.2%
Based in Cardiff, V&A Holdings International Ltd is essentially an amalgamation of four divisions - V&A Marketing, V&A Coatings, V&A Windows and V&A Plastics - all of which are owned by Vic Davies and Adrian Llewellyn Jones. Last year, the business was recognised as the fastest growing company in Wales. It is therefore no surprise that it has continued its development from a small company with only six staff and a turnover of under £400,000 in 1996, to a firm employing 110 staff and a turnover in excess of £6.8million in 1999. This progress, achieved in a short space of time, has been largely achieved by using its own resources, investing £2 million in new plant and machinery over the past two years.
The largest of the firm’s divisions - V&A Marketing - was established to exploit intellectual property rights for new and innovative products. Its most successful brand to date is the world’s first non-spill toddler drinking cup - the Anywayup CupTM - that was awarded Millennium Product status by the Design Council. It is currently sold in all leading supermarkets, nursery retailers and pharmacies throughout the UK, as well as Europe, Australia and the Far East. The other subsidiaries are also very active in their markets. V&A Plastics produces a wide range of quality nursery products under the ‘Tough and Tumble’ brand name whilst V&A Coatings provides on-site respraying of shop fronts of major multiples, retailers and other commercial premises throughout the UK and Europe. Finally V&A Windows provides the sale, design, manufacture and installation of quality conservatories, doors and windows.
Since winning last year’s award, not only has the firm’s business increased but also the way in which the company is viewed within Wales has changed. Whilst V&A was relatively unknown outside industry circles, the Wales Fast Growth Fifty 1999 award has given it the platform on which to continuously develop its business philosophies and the opportunity to make the company known to the economic and political decision makers within the Principality. In fact, Vic Davies recently addressed the Assembly’s Economic Development Committee on the specific needs of small to medium sized enterprises in Wales.
The firm has ambitious plans for the future. During 2000, V&A will launch over twenty new nursery products under the ‘Tough and Tumble’ product range, with the first already having come on-stream in the new year in Mothercare, Tesco’s and Boots. Part of this new development has been as a result of the publicity surrounding the business becoming Wales’ fastest growing firm last year. As Vic Davies explains, "Mums and Dads, inventors and business people have, following the announcement of the Fast Growth Fifty last June, approached V&A with new products and ideas. Feasibility studies are currently being carried out on some of these, hand in hand with the company’s programme of new product development." These include the Anywayup Smiley CupTM, which is being launched for babies from six months and has the endorsement of the Health Education Authority as a product designed to encourage good dental hygiene from the earliest age. These innovations will ensure that V&A will continue to be rightly recognised as one of the most successful and creative businesses in Wales for many years to come.
5. Berry Ltd
Import and export of fruit and juices
Turnover growth 1997-99: 335.4%
Based in Gwynedd, Berry Ltd was formed in 1991 to service the needs of industrial users of fruits and juice concentrates. It imports and exports frozen and aseptic fruits and juice concentrates for a wide range of customers operating in the yoghurt, ice-cream, jam and bottling industries throughout the UK, Europe and Australasia. In a highly competitive industry, the business adopts the view that each new account is an achievement and is proactive in its attempts to maximise customer loyalty.
The company’s main strengths lie in its extensive knowledge of the industry, the ability to accommodate the needs of its customers and a comprehensive network of quality suppliers. These advantages not only allow the firm to enjoy lower overheads but also to build strong relationships with their client base. It continues to be committed to growth and is looking to increase turnover and profitability by expanding its current volumes with established clients.
Last year, Berry Ltd established a Welsh/Chinese joint venture - ‘Dragons Gardens’ - as a means of expanding their existing product lines and realising further growth. The company is also planning to introduce a wider range of organic products in an attempt to expand its existing market scope and maximise growth opportunities.
6. Envitech Ltd
Environmental monitoring and management services
Turnover growth 1997-99: 289.4%
Established by Jim Pickering and Colin Genner in 1989, Envitech supplies continuous pollution monitors to the environmental and industrial process market, specialising in on-line biosensor analysers, effluent monitoring, automatic samplers and flowmeters. With this expertise, Envitech can supply the technology to measure, sample or analyse any type of liquid flow.
The emergence of tighter environmental legislation and the growing need for automated and rapid environmental and process data (as well as technical expertise) led to a considerable expansion in Envitech’s core business in 1998. This enabled the company to not only enhance its technological base but also to supply a comprehensive range of equipment with experienced support and back up. Within such a market, the firm’s commitment to after-sales support has also been vital in establishing and maintaining a satisfied customer base.
As a result, Envitech is now recognised as the key UK supplier for on-line continuous BOD monitoring - the key parameter for assessing levels of organic pollution - in areas such as surface run off from runways of major UK airports (such as Gatwick and the East Midlands). Building on recent successes and growing market awareness, the business will be looking at opportunities to develop their existing package to include the control and reduction of environmental discharges. In addition, Envitech are planning an educational exercise to promote environmental measurement and control as an integral part of the production process rather than simply an end of pipe check activity. These developments should ensure that Envitech remain a major player in a growth market within Wales.
7. SCT (Wales) Ltd
Training provider
Turnover growth 1997-99: 265.0%
Currently employing twenty-nine people, SCT (Wales) Ltd offers a wide range of consultancy services including finance, sales and marketing, business development, business planning and forecasting. Established in 1996 (and subsequently taken over in a management buy out in the summer of 1999), it has quickly grown to become one of the largest business consultants and providers to the manufacturing sector throughout Wales. In addition, the firm provides youth and adult vocational training at NVQ levels 2, 3 and 4 whilst also being flexible enough to offer bespoke training packages such as company induction programmes.
The company is currently an approved training centre for South East Wales, West Wales and Staffordshire TECs, as well as an approved assessment centre for City and Guilds and Investors in People. Its private sector customer base has also grown to over eighty customers which include Hitachi, Sony, Peter’s Savoury Products, Allied Steel and Wire and Epitaxial Products International.
According to the firm, this success is down to the wide experience and skills base of its management and staff, its unique approach to consultancy and its ability to effectively manage the improvement process with proven production techniques. In the past three years, the company has certainly benefited from this philosophy, enjoying a turnover growth in excess of 250% between 1996 and 1999. With plans to widen its existing customer base and geographical scope, along with the aim of securing ESF Objective One funding, it is likely that this success will continue well into the new Millennium
8. Corinthian Press
Graphic Design and Print
Turnover growth 1997-99: 255.2%
Originally established in 1990, Corinthian Press concentrates on four-colour design, graphic design and Internet consultancy and currently employs 15 people. The subject of a management buy out in 1998, the Cardiff based company has always been able to successfully adapt to changing technology and an ever-changing market place without sacrificing its commitment to quality and customer service. In addition, prudent management practices have enabled the firm to effectively manage its client base and pursue pro-active marketing strategies. According to its directors, the business possesses a unique vision and an intuitive understanding of its market, factors that have helped increase turnover by over 250% in the past three years.
Corinthian Press has ambitious plans for the future and is continuously investing in planning and training activities as it strives to become Cardiff’s leading print and graphics company. This vision, combined with its ability to create employment without any assistance from various external support agencies, suggests that Corinthian Press may warrant further interest from these agencies as it continues along its present growth trajectory.
9. Buckles Ltd
Independent financial services
Turnover growth 1997-99: 204.9%
Established in 1973, Buckles now provides independent financial, mortgage and investment advice to over 9,000 clients nationally. Based in Rhyl (with regional offices in St Helens, Bromsgrove and North London), Buckles is a wholly independent firm of financial advisers providing professional and objective advice that is tailored to the particular needs of each client. With a turnover in 1999 of £1.8 million, (representing an increase of over 100% on 1998) and a projection of £2.5 million for the current financial year, the firm looks set to sustain its phenomenal growth.
Buckles’ success is based on the provision of strategic and proactive financial advice in both investment and mortgage matters. This personal and proficient service is undertaken through a national network of 28 trained advisers that are capable of interpreting the specific needs of individuals and submitting proposals most suited to those needs, enabling each client to make an informed choice. Another factor in the success of the firm is the considerable investment in IT over the past two years, which has allowed the company to operate at the cutting edge of technology. This has benefited not only the advisers, who enjoy immediate access to the very latest products and deals, but also the firm’s administrative support, who have been provided with vital, customer service and database marketing tools.
The total number of staff employed in the company is now over 60 and the company is still recruiting to strengthen the recently formed regional teams. With the benefits of informed financial planning being recognised across an increasing section of the UK population, the provision of independent, tailored advice is becoming more valuable and with a wealth of experience, Buckles continues to be well placed to provide that advice.
10. Vision Ceilings & Partitions Ltd
Ceilings and partitions contractor
Turnover growth 1997-99: 196.7%
Vision Ceilings & Partitions’ main business is the supply and installation of suspended ceilings and partitions along with any work associated with this primary activity. Founded in 1966 as a family concern, the Cardiff-based firm has slowly developed over the years, becoming an incorporated business in 1996, and currently employing six full time staff and a number of subcontractors. The company continues to provide competitive rates and ensures that every installation is carried out to the complete satisfaction of its customers. This, combined with the firm’s policy of only using the finest materials and highly experienced and skilled tradesmen, has been an integral part of the company’s recent success which has seen its turnover grow by nearly 200% over the past three years. Not satisfied with this performance, Vision Ceilings & Partitions is looking to take its turnover past £1 million whilst ensuring that it continues to meet the needs of its ever increasing customer base and maintaining a regular and expanding workforce.
11. Multimedia Public Relations & Marketing
Public relations and marketing
Turnover growth 1997-99: 181.9%
Multimedia Public Relations and Marketing was formed by Barrie Desmond in 1992 as a niche public relations and marketing agency, servicing clients within the telecommunications, data networking, computing and Internet industries. Originally located in Cardiff, the business was soon re-located to Chepstow where it has stayed ever since.
Since its establishment, the company has quickly matured from sole trader operations to that of company with an evolving management team and an ability to entertain and sustain further development. Indeed, like many businesses, it experienced initial steady growth to reach a turnover of £350,000 in 1997. However, in the last three years, growth has been much more rapid and turnover had grown to exceed £1 million by 1999. However, this has not occurred merely by chance and the firm has ensured, with the assistance of the Welsh Office and local TECs, that the long term business objectives of Multimedia are being realised.
The company’s success stems from its comprehensive technical knowledge, its sound public relations and marketing expertise and the continued commitment of its workforce. The firm’s core services centre around the provision of public relations and marketing support to customers, enabling them to communicate their products and services through a wide range of media. The company has also utilised its web expertise to assist Welsh companies who wish to establish a presence on the Internet. It has recently launched e-Release - an Internet based public relations and press release service - which is aimed primarily at small to medium sized enterprises that have yet to benefit from fast, efficient and economical PR consultancy or news distribution.
Since its inclusion in last year’s Wales Fast Growth Fifty, the company has signed up seven new clients and continues to pursue its business objectives by developing its staff and introducing solid management systems and procedures in order to maintain its current commitment to existing and potential customers.
12. Insight Human Resource Consulting
Human resource development
Turnover growth 1997-99: 178.9%
Established in 1995, the Newport based Insight Human Resource Consulting offers a comprehensive consultancy service in key human resource management areas such as selection, business psychology, training and development. It is committed to maintaining the highest levels of performance, confidentiality, respect and care, bringing practical recommendations and solutions to human resource development for its existing customer base.
Insight employs 10 dedicated highly qualified and experienced staff, all of whom are committed to maintaining the firm’s customer driven philosophy. It is this depth of knowledge and experience that enables the company to work closely with clients and provide a wide spectrum of services to enhance efficiency, productivity and human resources development. It is therefore comes as no surprise that many blue chip organisations - including Bosch, Warner Lambert, LG and First Plus - view Insight as a strategic partner in the process of human resource development and rate them as one of the leading HR consultancies in the UK. The company is also accredited to the Institute of Personnel Development (IPD), the British Psychological Society, ISO 9001 and Investors in People.
Despite this success, the company is not satisfied with standing still and has launched a training network to allow companies throughout the area to benefit from regular updated information of new training innovations and access to recognised HR professionals. As a result of this and other proposed developments, Insight looks set to sustain its growth in the future. This reputation for innovation and quality has seen the company being nominated in the past as one of the finalists in the Western Mail’s small business of the year award, and the continued success and growth of the company since its inception has secured its second outing in the Wales Fast Growth Fifty listings.
13. Tru-Plas Ltd
Instillation and supply of uPVC Windows and Conservatories
Turnover growth 1997-99: 172.4%
Tru-Plas Ltd was formed in 1991 in order to retail and install uPVC windows, doors, porches and conservatories. The Haverfordwest based company is run by Stephen Jones and Richard Evans, two locally born men who have considerable experience of sales and installation in the industry.
Over the years, the philosophy of the company has promoted quality and service through its products and people and has utilised the best available training methods and product components to achieve the highest standards of installation. This has ensured that the company has gained a strong reputation in a relatively short space of time. As with a number of other firms in the Fast Growth Fifty firms it has achieved its success with no financial assistance, loans or grants from outside sources
Tru-Plas originally operated with 4 employees from a 300 sq. ft. showroom in Portfield, Haverfordwest but its success has meant that it has since had to move premises twice, finally to its current site in Johnston in 1995. The company now employs 14 people and is enjoying considerable turnover growth. Customer awareness is at an all time high with recent market research revealing that Tru-Plas clearly led the field in the local conservatory market, achieving 84% customer awareness rating on its latest poll.
In September 1999, the company opened a new outdoor conservatory centre whilst at the same time introducing a range of new products to complement its existing conservatory range. As a result, it now provides a complete service from planning and groundwork to flooring and blinds. Tru-Plas continues to look to future expansion and plans include setting up new trading locations in different counties in Wales, and future projections suggest that further success will swell its current workforce to a total of 20 employees during the coming year.
14. Camera Control Systems (Wales & West) Ltd
Installation design and maintenance of security systems
Turnover growth 1997-99: 159.4%
Camera Control Systems (Wales & West) Ltd was established in 1996 to provide the design, installation and servicing of CCTV to companies located primarily in industrial and commercial markets throughout the UK. The company was originally started with three people working on relatively small projects. However, as the firm grew in stature and reputation, it soon found itself securing an increasing number of substantial blue chip and public sector contracts. In a relatively short space of time, turnover was increased to over £1 million and the firm now employs 20 people. It attributes this success to the competencies of its staff and their ability to provide ‘turn key solutions’ to its customers.
Camera Control Systems has comprehensive demonstration facilities and this, combined with an increasing customer base, suggests that the company is well placed to entertain further growth. The company is ISO 9002 accredited and also has a progressive business philosophy in which management should have not only extensive industry experience but also the right attitude to suit the growth aspirations of the firm.
The company continues to strive for further success and aims to fully develop its existing market and develop opportunities for the transmission of CCTV systems through media such as the Internet. The company feels that it is well placed to take advantage of an increasing awareness in commercial and industrial markets for CCTV products and services and is confident that, in the next few years, it will be in a good position to consider market flotation.
15. Ethnic Cuisine Ltd
Ethnic ready meal manufacturer
Turnover growth 1997-99: 155.2%
Described in the past as ‘a real success story’ by former Welsh Secretary of State Alun Michael, Ethnic Cuisine Ltd is firmly established as one of Wales’ premier SMEs. The firm, ranked fourth in last year’s Wales Fast Growth Fifty list, was established in 1993 to produce pre-packed Chinese and Oriental meals for Sainsbury's and currently employs nearly 250 people. However, with the opening of a new £600,000 amenity block (incorporating a state of the art test kitchen, restaurant and increased office and training facilities) at its Swansea based factory, it hopes to create further employment opportunities.
Its commitment to value and authenticity has enabled it to become the sole supplier of some 26 products to Sainsbury's and the firm constantly seeks to produce and develop exciting authentic dishes through its new test kitchen and new product development departments. Ethnic Cuisine Ltd obtains the majority of its raw materials from South Wales suppliers and continues to contribute to the prosperity of the region. In 1998, Sainsbury’s Prawn Laksa (produced by Ethnic Cuisine) was presented with the top award at the 1998 SuperMarketing Quality Food and Drinks Award and is further testament to the firm’s commitment to quality and authenticity. Since its inception, Ethnic Cuisine Ltd has experienced considerable growth and in 1999 its annual turnover was fast approaching £15 million. Despite these achievements, the company continues to look for opportunities to expand and is currently contemplating further expansion to dramatically increase its existing production capabilities.
16. SGD Electrical
Electrical contractors
Turnover growth 1997-99: 127.2%
Formed four years ago by Stuart Dickie, SGD Electrical has quickly established an impressive reputation and now employs 25 people. The electrical contractor’s main activities include the installation and maintenance of fire alarms, CCTV and fibre optics. The company’s success stems from its ability to respond quickly to customer needs and to consistently offer a quality service. As with any growth-oriented business, its greatest challenge has been to achieve profitable growth without adversely effecting the service it provides to existing and potential customers.
The firm has specific plans to increase its turnover over the next few years and invest in the skills and expertise of its staff to maximise potential opportunities in the electrical and electronics industries. It is therefore not surprising that, in recognition of the achievements of SGD Electrical, Stuart Dickie has recently been appointed as Vice-Chairman of the Electrical Contracting Association. This organisation has the responsibility of shaping the future of the industry at a local level with regard to the training and professional development of young people entering the industry. SGD Electrical is also proactive in its approach to market opportunities and has ambitious plans to branch into Western Europe.
17. Office Visions (Wales) Ltd
Office furniture supply and installation
Turnover growth 1997-99: 127.1%
Office Visions - originally known as Abacus Office Equipment Ltd – was formed by Roger Gambarini and his partner in 1975. Following the sale of the Abacus name in 1994 to Alco Standard of America, the company was renamed Office Visions (Wales) Ltd and Roger was joined by his son Simon in the business. Together, they have completely restructured the business, changing its focus and introducing a completely new product range, which is currently on display at the firm’s new 11,000 sq. ft. Cardiff showroom. The company specialises in all aspects of office furniture, from Boardroom Executive ranges to simple workstation and operator chairs. Its involvement in refurbishment works includes partitioning, ceiling, carpet, decoration and storage systems. To complement these specialised services, Office Visions also has its own in-house design, planning, installation and service teams.
Not surprisingly, the management team emphasises the need to ensure that its professional team is experienced in servicing and supplying integrated office furnishing in to a variety of business environments. The company continues to be involved in many activities outside of their normal business sphere and has successfully formed strong alliances with a select number of producers to allow the strength of the firm to be linked directly with formidable world-class manufacturers.
Since being in the Wales Fast Growth Fifty, the business has continued to flourish. The company has completed a number of prestigious contracts in past year, including the refurbishment of the KPMG buildings in Cardiff and the furnishing of the new administration and out-patients departments at the Royal Gwent hospital. Office Visions has also benefited directly from the Wales Fast Growth Fifty business club, raising interest and securing contracts from other members to refurbish new and existing premises. This intertrading between firms in the network is fast becoming one of the advantages of the initiative.
18. Pugh Computers Ltd
Computer software engineers
Turnover growth 1997-99: 121.5%
Pugh Computers specialises in software licensing and is one of the leading suppliers of software to the education and voluntary sector throughout the UK and Ireland. Originally founded in 1981 by Jeffrey Pugh, it later became incorporated in 1991 with the assistance of the current Sales Director, Mike Young.
The business aims to deliver a quality service to its customers by building a sales and technical team that not only offers impartial, expert advice but is also responsive to the ever changing needs of the customer and demands of the industry. The company attributes its strong market position to the close relationships it has built with suppliers such as Microsoft, Macromedia and Adobe, partnerships that have helped Pugh Computers to develop purchasing programmes which satisfy the needs of education establishments and deliver low cost software.
The business has always believed in recruiting local ‘high-ability’ staff and making significant investments in the training and development of its workforce. These policies are supported by an open management style that encourages staff to take an active interest in firm performance and its future direction. It is also particularly proud of the fact that it has been able to compete effectively and more than cope with the demands of the market from its modern purpose built premises in the rural surroundings of Llanon in West Wales.
An ISO 9002 accredited company, Pugh Computers recently won the award for Microsoft Best Operational Performance in Central Europe. However, despite these past successes, the company has no intention of becoming complacent. With plans to further strengthen its technical expertise and establish itself as a Centre for Excellence for Information Technology Service in Wales, Pugh Computers looks set to surpass past performance.
19. Stradform Ltd
Building contractor
Turnover growth 1997-99: 119.5%
June 1st 1999 marked the beginning of a new era for Stradform as the company announced the launch of its new corporate branding to take it into the new Millennium. Over the years, the company has established a reputation for providing an efficient contracting service throughout South Wales and the South West of England for commercial, retail, industrial and residential projects. The company, ranked 29th in last year’s Wales Fast Growth Fifty, has an extensive client base including major industrialists, developers and government authorities and its commitment to quality and customer satisfaction results in over half of its current order book being attributed to repeat business. Moreover, the firm prides itself on its expertise and its ability to introduce flair and innovation to building solutions. Stradform benefits from a multi-disciplined team of experienced and dedicated staff and this, coupled with the company’s flexible attitude to contracting, enables the firm to present quality completed buildings within agreed specifications, timescales and costs.
Ten years ago, the company operated solely in South Wales with sales of approximately £2 million. Now it plays a leading role within a group of companies operating across South Wales, the West Midlands and the South West of England, with sales in excess of £20 million. Despite this meteoric success, Stradform remains committed to the community and continues to support programmes such as the N.C.H Action for Children; Cardiff Action for the Single Homeless, along with continued sponsorship of Cardiff RFC and Cardiff AFC.
In the past twelve months, Stradform’s order book has grown further, securing a wide range of contracts in the motor industry, various industrial and commercial projects throughout South Wales, and the re-development of Cardiff City centre prior to the Rugby World Cup. The company continues to move forward and is currently progressing with both Investors in People (IiP) and ISO9002. It has also made a substantial investment in a new computer system that will both consolidate and enhance internal operations, efficiency and the firm’s overall service that it currently offers to clients, contractors and subcontractors.
20. Acorn Recruitment Ltd
Training and recruitment
Turnover growth 1997-99: 118.8%
Founded in 1992, Acorn Recruitment Ltd is now recognised as Wales’ largest independent recruitment and training company. Its success and continued growth is based on the philosophy of supplying local industries and businesses with high calibre temporary and permanent staff quickly and efficiently. Since the company’s inception, it has grown into a multi-branch, sixty plus employee organisation with a head office in Newport and a network of seven branches covering South Wales.
Following its success in achieving 14th place in last year’s Wales Fast Growth Fifty, Acorn has certainly reaped the benefits associated with this status. Valuable media coverage has allowed the firm to enjoy an enhanced company profile within all business sectors of South Wales and by quoting this achievement as part of its ‘company capability portfolio’ it has managed to retain its position as Wales’ premier independent recruitment and training specialists.
Enthusiastic support teams complement the company’s dedicated managers and recruitment consultants delivering a comprehensive training package to both businesses and individuals. Major investments within the training sector has enabled the firm to create a training services division which is capable of delivering quality training programmes and associated services. Acorn Recruitment is also a member of the Federation of Recruitment and Employment Services (FRES) and has achieved recognition as both an accredited ISO 9002 and an Investors in People organisation.
Acorn is determined to sustain its success which has seen turnover increase by 120% in the past three years. Notwithstanding this achievement, latest projections, coupled with an established and enviable client list of major corporations and blue chip organisation throughout South Wales suggest that Acorn will enjoy further success in 2000.
21. Celtic Vacuum Ltd
Design and manufacture of vacuum recovery systems
Turnover growth 1997-99: 118.6%
Celtic Vacuum Ltd was formed in 1994 to provide specialist vacuum recovery services to the water, petro-chemical and manufacturing industries. In 1995, the company designed and built the first Hyper-Vac unit that now forms the core of the firm’s business today. It also has a mechanical engineering arm that builds and develops specialist equipment for its contracting division and also fabricates and installs steelwork and process equipment for the water, petro-chemical and manufacturing industries. The strength of the company continues to reside in its 30 employees. Its motto - ‘your problem, our solution’ - has been particularly significant and has attracted numerous clients requesting the services of Cel-Vac over the past year.
1999 has certainly been an exciting year and the company has continued to grow strongly by penetrating new markets with innovative products. A two year R&D project recently came to fruition in September when the H.T. 1200 Cat Pump - which recovers hot powders at temperatures up to 350 degrees - demonstrated its capabilities during a major shutdown at a Welsh oil refinery. During the next few months, this unit will be marketed around the world as an extremely versatile technology that can be used across a wide range of applications. In addition, an overseas trade mission to the Middle East last November has resulted in a number of enquiries for Cel-Vac to supply specialist vacuum recovery units, and it is anticipated that the company will deliver its first all terrain desert vehicles by the summer. Whilst the company is based in Tenby, Pembrokeshire, the utilisation of modern technology and communications has overcome any barriers that come with being in such a remote rural area, and have enabled the company to successfully access the UK, European and Middle Eastern markets.
22. Mako Creative Ltd
Graphic design and print
Turnover growth 1997-99: 111.9%
Mako Creative Ltd was formed in 1996 when Alan Jones and Dave Savage joined forces to offer outstanding design services for local companies. The firm primarily promotes itself as a design agency that specialises in business to business communication. Over the past three years, the company has quickly established itself by solving the marketing problems of customers through the effective design of literature, point of sale material and websites.
Mako Creative attributes its success to a number of key factors including the attitude, experience and skills of its staff and the ability to retain business from major blue chip companies - such as Peugeot – as well as local firms. Indeed, customer retention currently stands at approximately 95% which is testament to the firm’s commitment to customer care and creative problem solving. This philosophy has been instrumental in Mako Creative’s ability to double its turnover over the past three years.
Despite previous successes, the company is still looking at ways to pursue further growth and is currently taking professional consultation on how to manage the business and growth more effectively. In addition, continuous investment in staff and equipment, combined with a planned move to a new prestigious location, will ensure that the company is well positioned to maximise opportunities for further growth.
23. Sandwich Supplies Ltd
Sandwich filling manufacturer and distributor
Turnover growth 1997-99: 109.6%
Originally established as a partnership in 1990, Sandwich Supplies Ltd was founded in 1992 by Kent Davis and Piers Thomas with the intention of manufacturing and distributing a range of high quality sandwich fillings to the growing sandwich making industry. From a starting point of zero turnover and no employees, the company now enjoys a turnover that is fast approaching £10 million and employs over 100 full time staff. The business - ranked 18th in last year’s Wales Fast Growth Fifty - manufactures over 25 tonnes of product each week, which it delivers twice a week in its own liveried vehicles to customers across the UK from Cornwall to Scotland. As a result of this investment and growth, the company is now responsible for the filling in one in every 125 sandwiches purchased in the UK, and has become the largest supplier of fillings to the catering and food service industries.
The recent purchase of a 25,000 square foot unit in Cwmbran has ensured the continued job security for existing staff. However, plans to supply a retail product to the supermarkets should also create new employment opportunities in the future and provide a platform from which the company can successfully launch a market floatation.
24. Strategic Marketing
Strategic marketing consultants
Turnover growth 1997-99: 106.0%
Enhancing the market place performance of its clients is the simple philosophy that underpins the activities of Strategic Marketing. Having started its drive for expansion in 1992, the business focuses on helping its clients find, win and keep customers through an integrated approach to marketing consultancy, market research and telephone marketing. An increasing proportion of the company’s consultancy and research work is in the development of customer relationship management programmes and recent clients for this type of the work include Rockwool Ltd and the Welsh Development Agency.
Telephone marketing is the company’s most recent service and was introduced in 1996, initially to service the growing demand for high quality, inward investment enquiries for economic development agencies. Its consultancy and research skills enabled Strategic Marketing to develop a new approach to board level selling that consistently delivered excellent results and value for money. This has resulted in considerable repeat business and a growing number of private sector clients that appreciate the company’s ability to secure high level sales appointments.
Strategic Marketing has also grown a specialist labour market and economic development capability for public sector clients across the UK, and new product and market development studies, marketing effectiveness and new media strategies are typical of projects undertaken for clients. Despite its success in Wales, one of the challenges for Strategic Marketing is building its client base outside of Wales. However, it has started to achieve its aims in this market, recently winning a contract with the Department of the Environment to develop a marketing strategy for the Energy Efficiency Best Practice Programme.
Strategic Marketing’s clients have repeatedly stated that the company’s success is due to the close working relationship its staff build and maintain whilst working on projects. Clients value the open approach to discussing future projects and ideas, regarding the company as very much part of their internal team. As a service business, Strategic Marketing is only as good as the people it employs and developing staff and finding new employees with the right mix of experience, qualifications and good interpersonal skills is critical to the company’s future growth. Rigorous recruitment procedures and a programme of continuous internal and external training are vitally important to maintain the business’ competitive position.
The company continues to go from strength to strength and indications for the current year are that Strategic Marketing will grow to be almost three times larger than it was in 1997.
25. Coach Travel Centre Ltd
Coach hire
Turnover growth 1997-99: 100.4%
Originally established by Stephen Owens in 1995, Coach Travel Centre Ltd was set up to act as a consultant company to businesses who needed to undertake coach hire and travel. Despite this initial aim, it soon became apparent that the coach hire side of the business, which had been set up as a temporary measure until the company had built up a satisfactory consultancy base, had become the main source of revenue. As a result, the company’s primary focus changed to that of supplying coaches and quality service to tour operators throughout the UK and Europe at a competitive price.
During the last five years, this service (combined with the experience and knowledge of its founder) has seen the company enjoy substantial growth by providing a high standard of service. However, Coach Travel is not content to rest on its past achievements and is continually striving to increase sales and profits by constantly looking at ways to improve its standards and augment existing customer value.
26. BECT Building Contractors Ltd
Refurbishment contractor
Turnover growth 1997-99: 95.7%
BECT Building Contractors is a commercial refurbishment contractor working with a wide range of clients in South Wales. Originally formed as a partnership in 1983, it became incorporated five years later in 1988. At the outset, the business was developed to compete primarily in commercial rather than domestic markets and this strategy has seen it secure a number of prestigious contracts from major public and private companies such as BT and the NHS Trust.
One of the major strengths of BECT is its hands on approach, ensuring that quality and service are consistently being delivered to its clients. This, coupled with considerable expertise and knowledge of the industry, has enabled the company to establish a strong reputation and a number of long standing relationships with customers that provide BECT with regular business. In the past three years, the company has seen its turnover double and encouraged by this success, is planning to expand its existing structure and increase its capacity to accommodate further growth without compromising its philosophy of providing clients with a highly competent and personalised service.
27. Plasma & Thermal Coatings Ltd
Thermal barrier coating and surface technology
Turnover growth 1997-99: 90.9%
Since its inception, Plasma & Thermal Coatings Ltd has quickly become a world class company devoted to research and development in the rapidly expanding field of surface technology. Led by an experienced management team, it is constantly seeking to expand its fields of activity and is enthusiastic about collaboration with other companies in the field. As a result, the firm is always looking to maximise the commercial aspects of numerous innovations and developments currently taking place in the industry. Despite having to work to stringent guidelines in the manufacture, handling, production and delivery of goods and services, the firm continues to enjoy sustained growth.
The company was acquired from Sulzer-Metco (its Swiss holding company) in 1995 through a management buy out led by its current managing director, Richard Prince. Based in a 14,000 sq. ft. facility in Newport, the company utilises the most sophisticated plant and equipment, offering atmospheric plasma spraying, high velocity oxy-fuel spraying (HVOF), robotic work handling and ultrasonic cleaning.
Its ongoing commitment to minimising the environmental impacts of its activities has seen it become the first UK thermal spray company to achieve the Environmental Management Standard ISO 14001. From a starting point in January 1999, the company was able to successfully introduce all the necessary systems in just nine months to achieve compliance and accreditation and has recognised that a healthy environment and the pursuit of business are inextricably linked. As a result, Plasma & Thermal Coatings has a company philosophy to protect the environment as an integral part of good business practice. The future of the company, which is appearing for the second successive year in the Wales Fast Growth Fifty, looks promising and its commitment to innovation and satisfying customer needs has placed the business in a position in which it can pursue further growth.
28. ACT Reprographics Ltd
Graphic design and print
Turnover growth 1997-99: 89.5%
Originally established by Ian Davies, Antoni Dziemidowicz and Lee Saltmarsh in 1994, ACT Reprographics produces quality large format, full colour displays in short runs. Based in Cardiff, the company has been able to exploit its location to effectively serve an ever-increasing client base. In an age of digital technology, it has quickly become one of the most experienced large format display companies within the national arena, offering sound advice along with one of the most comprehensive quality production and finishing services available.
Its no compromise policy and putting customer care at the forefront of the business has helped the company grow and establish itself as a quality leader in the large formal digital output industry. ACT Reprographics has an in-house graphics studio and has always striven to keep up with the latest technology. For example, it is currently the only company in Wales and the South West of England to possess the new Fotographix printer, a device that delivers crystal clear, large photographic prints that can not be achieved through traditional methods.
In addition to its home market, ACT Reprographics has also begun to explore export possibilities. Following some initial successes, the company is also planning to undertake a trade mission to Ireland in the summer with the assistance of the British Embassy in Dublin. The company is also looking to strengthen market activity by investing in its existing workforce and moving towards ISO 9002 accreditation to ensure that it is well positioned to surpass previous achievements and sustain its current development and growth.
29. Enviroclear Services Ltd
Waste disposal and management
Turnover growth 1997-99: 85%
Founded in 1994, Enviroclear Services initially concentrating its activities on the disposal of dairy, brewery and food waste. However, it soon diversified to include industrial toxic/non-toxic waste, industrial cleaning and high pressure water jetting. Today, Enviroclear services the needs of a number of different markets such as the food/chemical, manufacturing and sewerage industries. As the firm has grown, it has successfully built up an impressive fleet of six heavy goods vehicles, vans and high jetting equipment.
The company attributes its success to more stringent legislation and practices laid down by the Environment Act and its commitment to customer service and rapid action. In the past three years, this success has seen the company secure a number of prestigious blue chip contracts and relocate to its existing premises in Wrexham. Despite these previous successes, Enviroclear plans to continue to invest in sales, training and the constant upgrade of vehicles and equipment to secure customer satisfaction and maintain its current growth rate.
30. Avalon Insulation Services Ltd
Insulation and asbestos removal
Turnover growth 1997-99: 83.2%
Avalon Insulation Services Ltd was originally established in 1986 by Howard Worthing as a quality installer of thermal insulation and a licensed asbestos remover. Since its purchase by its present owners (Larry Soper and Mike Callan) in 1993, the company has enjoyed steady growth to its present position by exercising strict levels of control and benefiting from an experienced management team.
Much of Avalon’s Insulation Services Ltd success stems from the fact that the majority of its employees have a long association with the industry, having worked for major national companies. This experience ensures that the company is able to confidently guarantee good quality workmanship and contractual control that is expected of a major contractor within the industry. Since being recognised as one of Wales’ fastest growing companies in last year’s Wales Fast Growth Fifty, Avalon has continued to enjoy widespread success across all three of its specialised activities.
In terms of its thermal insulation business, the company continues to record success upon success in providing specialist thermal insulation throughout the construction industry and recently had a major role to play in the development of the Capitol Shopping Centre in Cardiff and Mermaid Quay in Cardiff Bay. Avalon also provides a full range of structural and passive fire protection systems to the construction industry holding several licenses for specialist application, which are not only approved but recommended by most major manufacturers.
The removal of asbestos and environmental cleaning services is also offered by the firm and it is currently the approved contractor to organisations such as local health authorities and the Ministry of Defence. Avalon also holds a licence for work with asbestos insulation, asbestos coating and insulating boards with the Health and Safety Executive. The company continues to maintain its accreditation to the BS EN ISO 9002 (1994) Quality Assurance standard and considers itself fortunate to employ a team of experienced and dedicated staff who pride themselves on meeting the specific requirements of its customers. In fact, overall managing directors Mike Callan and Larry Soper are content with the steady progress of the Avalon and feel that "on current performance the firm is well on the way to a further annual increase in turnover whilst maintaining previous rates of profitability".
31. Everwhite Plastics Ltd
Window and sills manufacturer
Turnover growth 1997-99: 82.2%
Everwhite Plastics is testament to the fact that it is possible to establish and build a successful company in the South Wales Valleys. The company, founded in 1993 by Ken Davies, makes over 150 products, including window sills and doors and employs 65 people, making it one of the largest employers in Aberdare. The company has enhanced its extrusion process so that its six extrusion lines now generate nearly 50 products at three times the rate of the firm’s European counterparts. The business mainly services the needs of the housing market and has recently become the leading independent manufacturer of PVCu profiles in the UK. The company also exports its products to Ireland.
The contributing factors to Everwhite Plastics’ success stem from good relationships with customers and suppliers, a competitive but flexible pricing strategy and manufacturing efficiency. In addition, a no compromise policy in terms of customer service and product quality provides the firm with a strong competitive position. Despite past successes - which has seen the company increase turnover from under £500,000 in 1994 to nearly £6 million in 1999 - Ken Davies is aware that continuous improvement is paramount in ensuring that Everwhite Plastics continues to generate further wealth and employment. With investments in new technologies, efforts to reduce dependency on major suppliers and the setting of challenging targets, it is evident that the firm has no wish to become complacent as it strives towards greater achievement.
32. Courtover Investment Management Ltd
Independent financial services
Turnover growth 1997-99: 80.7%
Originally established in 1989, Courtover Investment Management was taken over a year later by John Evans, who remains the company’s managing director. Initially, the business specialised in single premium investments and handling personal accounts, but growth has seen it expand to cover a full range of financial services, including share dealing and probate services for the professional market. In 1993, the company opened the only independent share shop in Swansea and one of only two in South Wales. The company now offers independent financial advice based on the full range of UK providers and also handles offshore investment in Ireland, the Isle of Man and Luxembourg. The share shop deals in stocks and shares on the London, New York and other international markets. Currently, the company handles account for clients throughout the UK, Europe, South Africa and the United States.
The success of the company is due to its awareness of, and rapid response to, market developments in both the investment and share dealing sectors. Success is also due in no small measure to a willingness to commit fully to technological developments and a highly skilled and motivated workforce. Another factor is Courtover’s impressive specialist coverage of the financial services sector including life assurance, pensions, permanent health insurance and long term care and income plans. Apart from fully developing its marketing and dealing activities on the Internet, the immediate plans of the firm are to consolidate its present position and maximise client service. This will involve improved network and administrative procedures with major financial institutions and authorities and a continuous commitment to the effective management of growth.
33. ACT Ltd
Training provider
Turnover growth 1997-99: 79.2%
Founded in 1988, ACT has quickly become a recognised quality training provider in information technology, business administration and customer service. In 1992, the company moved to its current premises in Coopers Yard, Cardiff and has since gone from strength to strength due to the growth in the number of customer service related jobs in South Wales and the quality of its training. Over the past two years the company has increased the number of disaffected young people leaving its courses into meaningful employment from 61% to 82%, and it now stands as one of the largest training providers in South East Wales, training around 600 people per annum. With the support of TEC South East Wales, ACT recently opened a new training centre in Bridgend to effectively widen their support and make an effective contribution to increasing skill levels in the area.
ACT is very much a client centred organisation and is committed to continuously improving the quality and level of its service by working closely with existing customers. In the future, the company aims to develop its existing programmes further and help more and more people in to employment. ACT is currently on target to turnover in excess of £1 million in its current financial year and with plans to be an integral part of the Welsh Assembly’s Education and Training Plan, the company looks set to not only enjoy sustained growth but also make a significant contribution to increasing the competitiveness of local firms through training.
34. The Target Group
Financial business solutions
Turnover growth 1997-99: 78.1%
Originally the consultancy division of the international chartered accountant Mann Judd, the Target Group achieved independence in 1979 and has, since then, specialised in all areas of lending - secured, unsecured, consumer, corporate - offering business solutions for direct finance, retail credit and vehicle finance operations. The firm is dedicated to meeting the needs of the finance sector and its accountancy background is a significant factor in its understanding of the industry. The loyalty and commitment of its staff remains the backbone of the company, and its continuous investment into new techniques in the development of advanced systems for blue chip financial institutions in the UK and Europe offer rewarding challenges to its highly skilled employees.
Target is Wales’ most successful supplier of leading edge software solutions. A dynamic organisation, it provides business and e-commerce solutions across the consumer finance market. Always one step ahead of the game, Target launched Targetbiz.com in November 1999, an e-commerce subsidiary to provide innovative e-business solutions via the web. This latest innovation enables customers to access and use Target’s core products over fixed and mobile Internet channels. With its corporate headquarters in Cardiff, Target employs over 140 people, and currently supports a blue chip client base of over 30 major financial institutions in the UK and Europe. A forerunner in business solutions for the finance industry, it is predicted that Target will be worth approximately £500 million in the next five years.
35. Brynymor Press Ltd
Graphic design and print
Turnover growth 1997-99: 77.5%
Brynymor Press Ltd was founded in 1953 in Swansea as a traditional printing firm. The original owner and his family eventually sold the business in 1993 and, two years later, the new management relocated the firm to a new unit at the Darcy Business Park adjacent to Junction 43 of the M4.
Brynymor’s activities can best be described as a provider of design and print solutions to companies and organisations in South Wales and the firm prides itself on its ability to offer single source solutions to its customers. The company has an entirely self contained design studio with five experienced designers using state of the art technology whilst the print and print finishing unit is manned by highly skilled craftsmen who are capable of meeting even the most challenging of deadlines.
Brynymor Press Ltd has recognised the importance of customer service to a growing business and its customer service department not only offer a rapid response to items such as estimates and quotations but also utilises Email and ISDN transmissions to send customer designs and advertisements digitally to vendors and publications both in the UK and across the globe.
Brynymor’s major achievement over the past five years has been to successfully manage the changeover from a small family run business to becoming one of the leading providers of design and print services in South Wales. The company attributes its success and growth to its employees, a willingness to re-invest profits back into the company and an emphasis on the importance of accurate and prompt communication with customers.
Since appearing in last year’s Wales Fast Growth Fifty, Brynymor has had a successful period in which they have managed to increase business from existing customers but also attract a number of prestigious contracts from new customers. Brynymor has successfully renewed its stationery contract with the University of Wales Swansea for the next four years, retained the design and printing of the Swansea FC programmes for the 1999-2000 season, and completed the main prospectus for Neath Port Talbot College. In terms of new business, the company has been chosen by television interior designer Lesley Taylor to design and print the ‘New Home Designer Club’ brochure, a new concept in the teaching of interior design, a contract that was won because of the firm’s ability to develop a strong image that may eventually be distributed nationwide.
36. Cardiff Independent Living Company
Special needs support and care services
Turnover growth 1997-99: 75.2%
The Cardiff Independent Living Company was formed in 1994 as a not for profit organisation, becoming a registered charity in 1999. The company offers high quality support to people in need resulting from disability, illness or impairment, which can range from one off periods of care to 24-hour cover.
Whilst it is one of the smallest providers in Wales, it is considered to be one of the best in terms of customer satisfaction and is an accredited provider for Cardiff Council, The Vale of Glamorgan and Rhondda Cynon Taff. Despite its not for profit status, the Cardiff Independent Living Company operates in a high competitive market place as an effective and efficient business unit. In line with its current business strategy, the company has successfully expanded its service delivery to local authorities, parents, carers and individuals. Since its inception the organisation has enjoyed continuous growth and current employs more than 100 people.
In 1996, the company achieved the Investors in People standard and this award is testament to its commitment to human resource development, a transparent management structure and building a culture in which employees feel valued. The Cardiff Independent Living Company is keen to maintain its current growth trajectory and with plans to expand its activities in to new areas through active research and marketing, the company looks set to enjoy further success.
37. Landcraft Projects Ltd
Commercial landscaping services
Turnover growth 1997-99: 72.2%
Landcraft Projects Ltd operates throughout the South Wales and Bristol regions, undertaking a wide variety of contracts for both the public and private sectors. The company’s activities include soft and hard landscaping, ground maintenance, fencing and sports work. All of these usually include both a construction and maintenance input.
The firm was incorporated in 1992 with Barry Upton as its only direct full time employee and Mary Upton employed in a part time capacity as the company’s finance director. The business was originally operated from home and additional labour was acquired through ‘labour only’ subcontracting arrangements. It was not until the following year (with the purchase of its first commercial vehicle) that Landcraft Projects Ltd took on its first employees.
Initially, the company obtained contracts principally through building and civil engineering firms but as the company established itself and could display its technical competence and ability to manage effectively, it became easier for Landcraft to secure public sector contracts. Today,, the company employs over 20 staff and its activities include work for Housing Associations, building and civil engineering contractors, local authorities, the Welsh Development Agency and the Cardiff Bay Development Corporation. Since 1995, the firm has made a conscious decision to work towards the principles of BSO5750 and ISO 9000 as a tool to establish good management systems and practices to facilitate effective development. The firm has also recently been awarded the Investors in People standard, highlighting the company’s commitment to strengthening links with its staff to ensure continued success.
38. Tritech Precision Products Ltd
Precision casting manufacturer Turnover growth 1997-99: 70.5%
Tritech was established in 1982 as a new start up business producing investment castings in aluminium and steel. Now firmly established and employing 230 people on two sites, Tritech’s primary business is precision casting, machining, kiting and rapid prototyping, mainly to the aerospace, defence, motor-sport and automotive industries. It currently exports to Germany, USA, Belgium, Singapore and India and has, over the years, worked on many prestigious projects such as Euro-fighter and Airbus.
Tritech’s strength lies is in its ability to offer a high quality one-stop supply solution to its customer. As a result, it has quickly built up a reputation as one of the foremost producers of investment casting in the UK. Like many others in the Fast Growth Fifty, the firm values its team of people, being quick to acknowledge that committed employees were an integral part of its ability to embrace change and deliver a first class service.
Things have not always been easy but the business has had the ability to come through various crises. For example, during the recession of the early 1990s, the company successfully reviewed and re-designed its manufacturing and marketing strategies and, through careful and considered management, was able to establish itself as a secure business that grew stronger as the economy slowly recovered. The company remains confident that it can sustain past success and with plans to expand its existing casting production facility and develop its CNC machining capability, Tritech is looking well placed to become a leading player within its industry in the near future.
=39. Gower Golf Course Ltd
Golf course and function venue
Turnover growth 1997-99: 68.7%
The Gower Golf Course was developed by the Richard’s family in the early 1990s as part of a farm diversification strategy to investigate alternative land use in response to declining revenues caused by the BSE crisis. Other than running an agricultural business, the family had no experience of golf or leisure. However, they perceived a new opportunity to exploit a gap in the local market led to develop a 9 hole Golf Course in 1994. Since its inception, the course has gone from strength to strength and now boasts 18 holes, practice facilities, a clubhouse with changing facilities, a function room, a professional shop and a lounge that overlooks the 18th green.
The directors of the company have embraced a unique philosophy in maintaining the golf course. Unlike many other courses, they have shunned exclusivity in favour of an informal approach to traditional etiquette, which has reduced the natural intimidation felt by many towards the game and has encouraged a wider range of participants. The golf course also prides itself on customer care and re-investing in its facilities. This, combined with local restrictions due to a nearby ‘Area of Outstanding Natural Beauty’, ensures that the golf course is not subject to local competition. The company continues to seek improvement and, with plans to remove seasonal fluctuations by introducing covered practice facilities, a clubhouse upgrade and hotel accommodation, Gower Golf Course seems set to successfully widen its appeal throughout the UK and Europe.
=39. CFL Computer Systems Ltd
Computer manufacturer and service maintenance
Turnover growth 1997-99: 68.7%
CFL Computer Systems has established its reputation as both a specialised assembly firm for corporate customers as well as a business supplying quality home computers and computer systems for small businesses. Founded in 1989, the company emerged from the garage of the managing director’s home and now employs 23 dedicated and experienced staff. With the growth of the computer manufacturing business, CFL Computer Systems Ltd is now considered to be synonymous with high quality reliable computer systems and dedicated support and maintenance. The firm supplies many Welsh local authorities and major companies in Wales with stand alone PCs or fully integrated computer networks. Sustained growth has forced the company to upgrade to larger premises, and its current location on the Vale Business Park Cowbridge is an ideal location affording access to all major business centres in South Wales.
The company has built its success on its commitment to customer service and is able to meet the specific requirements of clients. The firm enjoys strong partnerships with its suppliers and offers a broad range of additional services such as the provision of electronic notebooks, upgrades and printers. CFL Computer Systems continues to establish its reputation for high quality and customer service and whilst it is still considered to be a small company (in comparison to the national computer giants), it is currently one of the largest computer manufacturers in Wales.
CFL Computer Systems Ltd has continued to go from strength to strength since its inclusion in the Wales Fast Growth Fifty last year. The workforce has increased by nearly 20%, and the anticipated turnover for this year is expected to exceed £4m. In addition, the leading hardware manufacturer Hewlett Packard has chosen the CFL sales success story as a case study to feature in its national marketing campaign. The company has also been active within local education, by providing schools with equipment and funds through the "Education Cashback 2000" scheme.
Looking to the future, the managing director - Bob Lewis - is aiming to expand the computer networking side of the business. By employing highly qualified technical engineers, CFL is uniquely placed to provide unrivalled technical expertise, with Mr Lewis predicting an enormous growth potential in computer networking telephony and video conferencing in the next few years. Indeed, CFL is already a registered dealer for Polyspan and Sony Video conferencing equipment, and one of CFL’s international clients who recently implemented this equipment experienced a direct return on their Investment within three months. The benefits from this technology are huge and CFL are currently in a good position to provide companies with the complete solution.
41. Dublcheck Ltd
Cleaning franchisor
Turnover growth 1997-99: 68.4%
Every year, 40% of British companies replace their cleaning contractors because they are dissatisfied with quality. Since cleaning shops or offices is often unpleasant work, performed during unsociable hours by low-paid and poorly motivated staff, it is always a challenge to maintain standards. Dublcheck has simply based its success on finding a solution to the problem - it sells franchises. In other words, the people who perform or supervise the work are in business for themselves, with a predictable impact on the quality of service. In return for a management fee, the company provides sales and operational support to its franchisees, most of whom are commonly come from managerial backgrounds and are highly motivated. New franchises are typically provided with a portfolio of business in the region of £120,000 and are therefore expected to concentrate efforts on providing a high quality service.
Founded in 1993 by Carol and Duncan Stewart, a wife and husband team, Dublcheck has increased sales from £361,000 in 1995 to £4.7 million in 1999. The company now has 150 franchised outlets throughout the UK and employs more than 50 staff at its head office in Padeswood in Flintshire. Duncan Stewart suggests that ‘it is a franchise which has wide ranging appeal because everyone can clean and with training, based on the British Institute of Cleaning Science, methods and the backing of our sales team who quickly generate clients, ensure the franchisee is quickly operating to our standards, with a guaranteed turnover’. In addition to providing a significant income for franchisees, Duncan Stewart is confident that Dublcheck will continue to thrive and has set an ambitious target of the company establishing 750 franchises in the next five years, a figure that the company and its advisors feel confident of achieving.
42. Visual Team
Software development consultants
Turnover growth 1997-99: 68.3%
Visual Team was originally formed in 1989 to provide on site software development and consultancy services. As the firm established itself in the market place, it was able to gradually introduce off-site services to customers, prompting the company to open an office in Swansea and create a number of employment opportunities within the local community.
Visual Team attributes its success to the capabilities of its management team and customer focused staff, all of whom have taken responsibility for the quality of the finished product. The company is ISO 9000 accredited and, to date, boasts the enviable record of having a 100% success record in terms of customer satisfaction and project completion. The company has a various plans to ensure that it continues to grow and is targeting Enterprise Application Integration (EAI) and the extension/opening up of old mainframe systems to the Internet as possible rapid growth opportunities. Visual Team also expects to see its Time@work product (a new and innovative scheduling and work process tool that has recently entered the business software market) to be instrumental in increasing turnover.
43. Pegasus Abrasives Ltd
Engineering design and manufacturer
Turnover growth 1997-99: 67.4%
Pegasus Abrasives Ltd was originally started out of redundancy in 1991 and, after a very successful first year, the company was able to continue to grow its turnover at a reasonable rate despite problems associated with a lack of support and financial backing. Since its inception, the firm has successfully increased its overall product range and now boasts over 100 different industrial and gardening products which all contribute significantly to company turnover. Pegasus Abrasives is predominantly a construction orientated firm with its own shops and several outlets in builders and engineering merchants. The company also exports its products to Eire and has recently established an Internet presence.
The firm’s success stems from the sales expertise of its directors, the quality of its products and a ‘no nonsense’ approach to customer service. In 1994, the company achieved ISO 9002 accreditation and, in 1999, expanded operations to include a depot in the Midlands at Cannock. The company is also currently negotiating to move to larger premises on the Trefforest Industrial Estate and considering ways in which it can strengthen its market position. However, Pegasus Abrasives is not content to simply reflect on past successes and plans to achieve further growth in the next five years and a turnover in excess of £5 million by maximising traditional and Internet based marketing opportunities to widen its existing customer base
44. FG Hawkes (Western) Ltd
Specialist importer and distributor
Turnover growth 1997-99: 63.3%
FG Hawkes (Western) Ltd was established in 1987 as general builders’ merchants. Based in Neath and Glynneath, this Welsh-owned company soon established itself as a specialist importer and distributor of timber products for the construction industry. FG Hawkes distributes on a national basis and currently supplies a number of the major UK builders and merchants. The company has since relocated to Swansea Docks where it has played a significant role in regenerating the Docks for commercial purposes, particularly as the majority of the company’s imports are delivered by ship directly to Swansea. In addition, the nature of the company’s activities and warehousing requirements has been such that it has been labelled as a ‘flagship’ in attracting other commercial ventures to the area. The company also has depots in Leeds and Misley, in Essex to enhance and improve its current service to clients.
The firm has succeeded in creating a successful import business, creating employment directly and indirectly within the Docks. The company also attributes its success to its client service philosophy that aims to continually meet and exceed client deadlines and expectations. The owner-management team at FG Hawkes intend to continue to expand the company’s existing product range, despite previous challenges in having to manage rapid and sustained growth, and look for other import opportunities which may exist in the building product sector to fuel future growth.
45. Tremorfa Electrical Services Ltd
Electrical contractor
Turnover growth 1997-99: 62.3%
Tremorfa Electrical Services Ltd was founded in 1984 to essentially provide quality electrical installation services. Over the years, the company’s reputation and subsequent growth has enabled it to establish larger premises in Cardiff, move its manufacturing unit to Bridgend and opened new offices in Guildford, Surrey. The firm - ranked at number 40 in last year’s Wales Fast Growth Fifty - now employs over 90 people and utilises its staff’s experience and knowledge to provide total solutions for its ever-expanding customer base. The firm’s extensive list of customers include NTL, Sony, Hitachi, Panasonic and British Steel and it provides a wide range of installation services to clients throughout Wales, the UK, Europe and India. More recently, the company was awarded a prestigious contract to undertake security installation work at Kensington Palace.
Throughout the last fifteen years, Tremorfa Electrical Services has achieved steady growth, based on its philosophy of optimal solutions, commitment to keeping pace with technology and dedication to customer satisfaction. The company remains committed to providing its customers with a reliable and professional service and ensuring that employee skills are constantly updated through training and development. The firm is also financially sound and well managed and these assurances help the company to maintain its reputation and build long term meaningful relationships with its customers.
46. M.A.S/Elm Ltd
Property maintenance contractors
Turnover growth 1997-99: 62.2%
M.A.S/Elm Ltd is a joint venture company founded in 1993 to deliver ‘package’ maintenance contracting within the industrial and commercial sectors. The principal focus of the company is related to the construction industry in which it provides specialist property services to large organisations. All business is obtained through the competitive tendering process and, in recent years, the company has successfully won and completed a number of prestigious contracts with local authorities and blue chip organisations throughout Wales and the West Midlands. M.A.S/Elm Ltd attributes its success to the commitment of its management and staff, the ability to maintain a quality service within its particular market niche, and investment in information technology in order to continually improve customer care. M.A.S/Elm Ltd is not content to merely establish itself in a competitive market. As a result, it is planning to enhance its current range of services, expand geographically and develop a new style annual package contract to industrial organisations. As a result of these developments, it looks well positioned to sustain its current growth trajectory.
47. Williams Medical Supplies
Medical equipment wholesaler]
Turnover growth 1997-99: 59.2%
Robin Williams established Williams Medical Supplies (WMS) in 1986 to supply general medical practitioners with a wide range of medical products including vaccines, coils, diaphragms, surgery equipment, diagnostic tests and instruments. The company was originally based in Kent but transferred its head office, administrative, purchasing and central warehouse functions to Rhymney, South Wales in 1992.
The firm operates a catalogue mail order service to the medical profession, producing its main catalogue annually and mailing it out to over 12,000 GP practices. This is supplemented by three special offer catalogues that are mailed out to over 36,000 general practitioners and 7,000 practice managers throughout the United Kingdom. In addition, special offer leaflets are produced monthly and included with all statements and packages sent out from the company’s Rhymney and Northfleet sites. The main catalogue currently contains over 5,000 different product lines covering approximately 20,000 different items and Williams Medical Supplies continually reviews its services, seeking to constantly update its product lines and supply sources to meet the ever changing needs of its customers.
In January 1996, the company established a subsidiary company - Malvern Medical - which offers a range of low priced branded products to provide practitioners with an alternative source of supply. More recently, Merlin Medical was incorporated into the Williams Medical Supplies group, which essentially imports medical products in order to supply the retail trade. In 1997, the Doctor Euromail name was purchased at the end of 1997 to widen the services of the group and afford the company additional marketing and retail strength.
Williams Medical Supplies remains committed to customer service and growth and has recently purchased the Whitbread Centre in Rhymney in an attempt to further invest and develop its office and warehouse facilitates. The company also continues to invest in the updating of its comprehensive computer and communication systems to ensure that it can offer its customers a quick, informative and effective service.
48. Enterprise 2000
Electrical retailer
Turnover growth 1997-99: 56.3%
Enterprise 2000 was formed in 1995 to originally sell white goods to the general public. Since then, the company has expanded its operations and now occupies a 30,000 sq. ft premises in Swansea selling a range of electrical and gas appliances such as televisions, mobile phones, computers, kitchens and bedroom furniture.
The company’s success is due in part to its attitude and flexibility towards its customers and this, coupled with competitive pricing, has meant that Enterprise 2000 has successfully established itself as a major competitor to high street stores such as Comets and Currys (in fact, its average weekly turnover of £80,000 equates favourably with any Comet store). The company also recognises the importance of its staff in meeting customer needs and the significant role played by its management team in ensuring that marketing opportunities are maximised.
The company has ambitious plans for its future is looking to open new departments and extend its existing product range to complement its range. As a result, is expects to increase its turnover to £5 million in the next two years and continually achieve a net profit margin in excess of 5%.
49. Austin & Andrews Ltd
Wholesale and retail of tyres
Turnover growth 1997-99: 55.5%
Trading as A&A Auto Services and A&A Tyre Services, Austin and Andrews Ltd has enjoyed considerable growth over the past three years. Established in 1993 as a used tyre-casing dealer, the company has quickly transformed itself into a multi-branch wholesaler and retailer of tyres, exhausts and associated services. The company boasts an expanding retail base with seven branches covering South East Wales and a wholesale business which is currently doing well in overseas markets. In addition to its core activities, the company also provides MOT repair services.
This success has been achieved against a backdrop of a rapidly changing market place and the growth of Austin & Andrews is testament to its continuing commitment to providing a quality service to its customer. This, combined with wholesaling buying power, ensures that the company is also able to pass on considerable savings to customers. Austin & Andrews is also appreciative of the commitment and experience of its staff and recognising this advantage plans to pursue further growth. To this end, the company has set itself challenging targets with plans to rapidly expand its existing retail operations whilst, at the same time, continuing to offer a consistent and competitively price service to existing and potential customers
50. Paynes Insulation Co. Ltd
Cavity wall and insulation contractor
Turnover growth 1997-99: 53.0%
Paynes Insulation Co. Ltd was established in 1970 by the current managing director and owner, John Payne. Based in Anglesey, the company originally provided cavity wall and loft insulation, as well as draught proofing, principally to a domestic market throughout Wales. However, consistent growth, supported by a talented sales force, has seen the company successfully enter commercial markets. Paynes Insulation is currently based at Pentraeth Industrial Estate and employs thirty skilled employees. Despite a competitive market-place, the company has realised year on year growth since its inception, even during the building industry recession of the late 1980s and early 1990s. The growth of administrative burdens, combined with resource draining red-tape has not dampened the enthusiasm of the owner, and to maintain stability and fuel further growth, the firm is hoping to expand its business operation to Ireland.
